Lutheran Community Care (LCC) has implemented a holistic, organisation-wide model of care to ensure consistency and quality in the delivery, monitoring and evaluation of care. The model was developed through a collaborative research project with the University of Southern Queensland in 2004. The research team held a series of focus groups involving staff, residents and clients, congregations, care specialists and other stakeholders to identify and map the expectations, values, processes and practices that underpin the way LCC delivers care and provides services.

The resulting model is a practical framework to ensure that our care and services reflect our Christian values, enhance our clients’ quality of life and achieve balanced outcomes in all key result areas.